Whether you’d like to explore Domestic Services Insurance Online options, request a quote, or learn more about our referral services, we’re here to assist. You can start your enquiry online and request a referral to a participating insurance broker to discuss your requirements and, where applicable, available options.
We also value your feedback and suggestions - they help us continually improve the Domestic Services Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments or complaints about our website or referral service, please use our online contact form so we can direct your enquiry to the appropriate department.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to participating brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website and need assistance identifying or contacting the broker or provider to whom your enquiry was referred, you may contact us and we will check our referral records. Where appropriate, we can also forward your request to the relevant participating broker or provider so they can respond to you directly.
Please do not include sensitive personal or financial information in the contact form, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to identify your original enquiry.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request and, where applicable, refer you to a licensed professional.
You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Fresh insurance industry attention on theft from vehicles, job sites and storage areas is a timely reminder for Australian home service operators: tools are not just equipment, they are the business. When a cleaner, gardener, handyman, mobile technician or domestic maintenance provider loses essential gear, the financial hit can extend well beyond the replacement cost. - read more
The latest small business insurance market commentary has again highlighted a familiar tension for Australian operators: premiums and business costs are under pressure, but the risks facing small enterprises are not standing still. For home service providers, that makes insurance review work more than an annual administration task. - read more
Fresh insurance industry attention on disaster resilience is a timely reminder that severe weather is not only a household issue. For Australian home service operators, storms, floods, bushfires and extended power outages can interrupt work quickly, even when the business itself is small, mobile or run from home. - read more
A fresh industry risk update has again placed cyber incidents among the major threats facing businesses, reinforcing that digital exposure is no longer only a concern for large companies or technology firms. For Australian home service operators, the message is practical: the same systems that make a small business more efficient can also create new insurance and continuity risks. - read more
Fresh industry code reporting has put claims conduct back under the microscope, with continuing attention on how general insurers communicate, explain decisions and respond when customers need help most. For domestic and home service businesses, the development is more than a compliance story. It is a reminder that insurance is not just about having a certificate on file; it is about whether the cover, records and expectations are strong enough when a claim is lodged. - read more
The domestic service industry in Australia has been growing steadily, with an increasing number of businesses offering services ranging from plumbing and electrical work to cleaning and landscaping. This diverse sector provides essential support to households across the nation, contributing significantly to the economy. - read more
Professional indemnity insurance is a key consideration for anyone involved in providing services or advice. This type of insurance is designed to protect professionals from claims made against them for negligence, errors, or omissions in the course of their work. - read more
Home services businesses can face risks involving clients, property, staff, vehicles, equipment and professional advice. This guide explains the main types of insurance Australian operators may want to understand before speaking with a broker. - read more
Hiring employees, casual workers or subcontractors can change the insurance responsibilities of a home services business. This guide explains key workers compensation and subcontractor insurance considerations for Australian operators. - read more
Public liability insurance plays a crucial role for any business operating within the home and domestic services sector in Australia. This type of insurance is designed to cover you in instances where your business activities have caused property damage or personal injury to a third party. Given the nature of home services, where professionals enter clients' homes and interact directly with them and their property, it becomes even more critical. - read more
Knowledgebase
Term Life Insurance: A form of life insurance that is a pure protection policy with no cash or maturity value which lasts for a specific length of time, called a term.
